Privacy Policy 2018-12-31T21:35:03+00:00

Privacy Policy

Kingfisher Wilderness Adventures Ltd. is committed to protecting the privacy of our clients and potential clients. We treat everyone’s data in the same secure manner, wherever you are from.

What we collect and how we collect it

When visiting our website we collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to our clients and make improvements. This does not tell us who you are and where you live until you choose to provide us with that information.

When you request additional information or book one of our wilderness tours we collect personally identifiable information which is essential to deliver these services to you. These include:

  • Name and address
  • Email address and telephone numbers
  • Payment information such as credit card and bank details. However, these are deleted from our system once your payment has been processed
  • Date of birth
  • Dietary restrictions
  • Additional medical information necessary to offer our wilderness tours in remote areas
  • Feedback you have provided to us that you have either submitted to us by an online form, by email, or mail
  • Interaction with our social media pages

Cookies

A cookie is a small file placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie does not tell us who you are and where you live until you choose to provide us with that information.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, reviews, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://policies.google.com/privacy

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://policies.google.com/privacy

What we do with your information

The information you provide us allows us to fulfill your request, process payments, ensure that you receive the service you have requested, and send you information relating to that request or service. If joining one of our wilderness tours, the dietary and medical information you provide helps us ensure we run our wilderness tours to the individual needs of our clients.

We only send you email newsletters if you have told us you would like to hear from us this way, or to let you know about future tours you may like to join if you have booked with us previously. Every email newsletter will has a a link to unsubscribe. We limit the number of email newsletters we send to make sure we are not sending you too much, usually four to six times a year. Additional communications that are not marketing related but are required to meet specific requests may also be sent.

Who has access to your information

Only authorized staff and trusted contractors have access to this information for the purpose of providing you with your requested services. We do not rent or sell personal information with other people or companies.

We may share limited information about you in certain situations:

  • It is necessary to fulfill the services requested or required for your tour with us. The suppliers that we may need to pass your information to may include hotels, airlines, ferries, and transport companies, and contracted guides and tour companies
  • We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority
  • In the event of an injury or illness occurring during your tour, the personal medical information provided by you may be shared with emergency responders or healthcare professionals

How we safeguard your information

The security of your information is paramount to us. We use encryption (HTTPS) to protect data transmitted to and from our website. We use trusted third-party vendors and hosting partners for hardware, software, networking, storage, and related technology. We regularly review these vendors to ensure they continue to meet our privacy policy and the EU’s General Data Protection Regulation.

To effectively run our wilderness tours we need to provide some of your personal information to our staff and guides on paper. At the end of the tour the paper copies are destroyed, unless an incident occurred during the tour and this information comes part of incident report that may be needed for legal reasons.

We only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us.  This will vary by the type of information. Credit card details are deleted as soon as the payment is processed, other information like medical forms and waivers that may be required for insurance or legal purposes are kept longer.

Requesting, correcting or deleting your information

You may request a copy of the information we hold about you. You can request to have personal data rectified if it is inaccurate or incomplete. You may also request the deletion or removal of your personal data where there is no compelling reason for its continued processing.

If you request a copy of the information we hold about you we will provide your information to you in a structured, commonly used and machine-readable format.

If you would like to request a copy of the information we hold about you or request for data rectification or deletion you can do so by writing to Kingfisher Wilderness Adventures Ltd., PO Box 1318, Port McNeill, BC, Canada, V0N 2R0

If you need help or have any questions about this policy please contact andrew.jones@kingfisher.ca

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